Refund & Cancellation Policy

1. Per-Scan Unlock (₹2,499, incl. 18% GST)

A scan unlock is a one-time digital purchase that reveals the full X-Ray findings for a specific bank statement. Because the value (the detailed findings and evidence) is delivered immediately on payment, scan unlocks are non-refundable once the findings have been revealed.

Exception — technical failure. If you paid for a scan unlock but the analysis did not complete or the findings were not delivered due to a technical error on our side, you may request a full refund within 7 days of the charge. Email support@omnistream.co.in with your order ID.

2. Subscriptions (Starter & Growth)

You can cancel anytime from Settings → Subscription. Cancellation takes effect at the end of your current billing cycle: your plan stays active and you keep full access until that date, and you are not charged again afterwards.

Subscription fees are billed monthly in advance and are non-refundable and not pro-rated for the current period. We do not provide partial refunds for unused time within a billing cycle. If you believe you were charged in error (for example, a duplicate charge or a charge after a confirmed cancellation), contact us within 7 days and we will investigate and refund any erroneous charge.

3. How Refunds Are Processed

Approved refunds are returned to your original payment method — via Razorpay, or, where payment was collected directly by UPI during our early-access period, to the UPI ID / account you paid from — typically within 5–7 business days (your bank may take longer to reflect it).

4. Contact

For any billing question, email support@omnistream.co.in or use our Contact page.